FAQs

 

Where can I track my item(s)?

We don't have a customer-facing tracking system in place at this time, but we are working towards making that happen.

What if I don't receive my item(s)?

While most of our U.S. and Canadian customers receive their items quickly, mistakes do happen. If you are a U.S. or Canadian customer and do not receive your order within 21 days, simply contact us.

I messed up my delivery address, what do I do?

Not to worry. As long as you contact us within 2 hours of placing your order regarding the error in your address, we can change it for you. Just email us your full, correct address along with your order number and we can update your details.

Once an order has been sent out from our warehouse, changes to the order cannot be made.

I messed up my billing address, what do I do?

Billing addresses are currently not editable. This is to prevent the risk of fraud. 

Returns, Exchanges & Refunds

I don’t like my item. Can I return it?

You can return your item within 14 days of your receiving the item. For a refund, all returns must be in perfect condition, and the return postage must be paid by the customer. Please email us proof of postage for a refund.

Promotional, discounted, and free items are not eligible for returns.

For more information on returns, exchanges, and refunds, please read our refund policy.

My item is damaged, defective, or doesn't match the description. Can I return it?

If your item is damaged, defective, or doesn't match the description, you are eligible for a reshipment of the item or a full refund. To claim the reshipment or refund, please email us a clear photo of the item showing that it is damaged, defective, or doesn't match the description. 

We are not responsible for damages caused by wear and tear, submergence into water, or sizing differences.

How long do refunds take?

Refunds take up to 14 working days, depending on the method you used to pay for your items.

Please email us immediately if you have not received your refund after 14 working days. If possible, please provide us with any screenshots of the transaction, as this will speed up our investigation.

Other

If you have any other questions not answered here, please contact us!